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ZipFormSupport
ZipForm 5.0 FAQ
 
  1. When I print my forms, all the information on the contract prints out correctly, but the information I typed in on the blank fields or checkboxes are not printing.

  2. When I print my forms, they appear to be missing text at the bottom or the right side of the page.

  3. Unable to Find a File Downloaded From The ZipForm Web Site

  4. I receive an error message such as "CRC Error can not initialize installation" or "Not a Win32 application" when I try to install ZipForm or a Forms Update after download.

  5. What are the system requirements for ZipForm 5.0?

  6. When I attempt to open up a forms library, there are NO LIBARIES installed!

  7. I get an "Invalid Redemption Code" when attempting to "Authorize Via The Internet" during the installation process..

  8. Instructions to Fix Tampering Detected Error for ZipForm® 5.0

  9. If I choose not to upgrade to ZipForm® 5.0, will I be able to receive ZipForm® 4.0 Form Updates?

  10. How long will technical support be available for ZipForm® 4.0?

  11. How long will ZipForm® 4.0 be on the market?

  12. When I upgrade to ZipForm® 5.0, will I lose any ZipForm® 4.0 data?

  13. Will I be able to access my 4.0 transaction files after my subscription expires?

  14. I just installed the program and I don't know the User Name or the Password.

  15. Can I put my contact information from ACT!® into ZipForm® without having to type it in?

  16. Can I Email forms using America Online (AOL)?

  17. Why does the program show that my ZipForm® 5.0 program is going to expire?

  18. We have more agents than computers in our firm. Will ZipForm work for us?

  19. Will ZipForm® run off an application server? Just exactly how does the network installation work?

  20. On how many computers can I install ZipForm® on with one license?

  21. Is it possible for me to bypass the initial logon screen?

  22. How often and why do forms change?

  23. How often should I visit this site to update my contract and forms?

  24. Why does the word "SAMPLE" print on all my forms?

  25. Can I save a transaction on a floppy disk?

  26. How can I make the text easier to read?

  27. What does the "Tampering Detected" warning mean?


If Unable to Find a File Downloaded From The ZipForm Web Site, Do one or more of the following:

Solution 1
If the file was downloaded within the past day, find all files on your computer that were created within the past day:

In Windows 95, Windows 98, or Windows NT 4.0:

  1. Choose Start > Find > Files Or Folders.
  2. Select the Date tab (Windows 95 or Windows 98) or the Date Modified tab (Windows NT).
  3. Select Find All Files (Windows 95 or Windows 98) or Find All Files Created Or Modified (Windows NT).
  4. If you're in Windows 95 or Windows 98, choose Created from the Find All Files pop-up menu. Otherwise, proceed to step 5.
  5. Select During The Previous [x] Day(s), and specify "1" in the number field.
  6. Select the Name tab or the Name & Location tab.
  7. Ensure that the Named field is blank and choose Local Hard Drives from the Look In pop-up menu.
  8. Click Find Now.

One of the files in the search results will have the same filename as the file you downloaded. If you don't know the file's default filename (e.g., zf5view or zf5update.exe), the name can often be found on the Web page from which you downloaded the file.
When you have identified the file you just downloaded, move or copy it to a convenient location (e.g., the desktop) that you will remember.

Solution 2
Find the file using the Find File features of your operating system:
Note: If you don't know the file's default filename (e.g., zf5view or zf5update.exe), the name can often be found on the Web page from which you downloaded the file.

  • In Windows 95, Windows 98, or Windows NT 4.0, choose Start > Find > Files Or Folders, type the filename in the Named text box, and then click Find Now.
  • In the NT 3.5x File Manager, choose File > Search, type the filename in the Search For text box and type "c:\" in the Start From text box, and then click OK.

Solution 3
Refer to the documentation or support resources for your Web browser application to determine the folder in which it stores downloaded files.

Solution 4
Use a different Web browser, or contact the manufacturer of your Web browser application to verify the software is working as expected and is not damaged or configured incorrectly.

Solution 5
Redownload the file. When your Web browser prompts you to choose a location for the downloaded file, specify a convenient location (e.g., the desktop) and take note of name of the file. Then, you can find it after the download is complete.
Additional Information
After you download a file from our Web site, if you are unable to locate the file on your hard disk, one or more of the following is the cause:

  • The file was stored with a filename or in a location with which you are not familiar.
  • Your Web browser application is damaged or configured incorrectly.
  • The download was not successful.

When you download a file using a Web browser, the browser normally asks you where you want to save the file and provides a default filename. To ensure that you can locate downloaded files, specify a convenient location (e.g., the desktop) and filename (e.g., the default filename) when the Web browser's Save As dialog appears.

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I receive an error message such as "CRC Error can not initialize installation" or "Not a Win32 application" when I try to install ZipForm or a Forms Update after download.

An unstable Internet connection is the most common cause of problems that occur with large file downloads, such as downloads of complete applications, or trial versions of applications larger than 4 MB. To successfully download files from any Web site or FTP site, you must have a stable connection to the Internet.

The transfer rate of your downloads should be at least 1.0 Kbps for the entire duration of your download. Most Web browsers will show you the rate of transfer during file downloads.

You are more likely to have a problem with your Internet connection if one or more of the following are true:

  • Your rate of transfer drops below 1.0 Kbps at any time during a download.
  • Your download pauses for more than 60 seconds at any time.
  • Your download pauses for more than 15 seconds more than once.
  • You are connecting to the Internet using a cellular telephone.
  • You are connecting to the Internet using a standard, land-based telephone line that sounds noisy when it is used for voice communications.
  • You forgot to temporarily disable any telephone service features that may interfere with your Internet connection, such as Call Waiting.
  • Your computer unexpectedly disconnects from the Internet at any time.

The most common known error when a file has been corrupted during download Is when you attempt to run the application and receive an error message such as "CRC Error occurred in Application".

If this error occurs, please delete the application file from its location and then re-download the product from the internet. If this problem persists, it may be necessary for you to wait until off peak hours and try again, or you may have to order a CD from RE FormsNet. Note: A shipping + handling charge will be applied to all CD orders shipped.

RE FormsNet’s Download Server Information:

RE FormsNet’s download server is hosted at a location that uses Cisco switches and routers, including two high-end data, voice and video router, the Cisco 7513. Two Cisco 7513s connect it’s network to seven DS-3 lines (That’s a 45 m/bit capacity connection, which is equivalent to the bandwidth of 800 56K modems!), with the exceptional reliability, availability, and performance required for mission-critical internetworking. Slow connections are the result of your current Internet Service Provider(ISP) nearly 100% of the time. RE FormsNet has gone to great lengths to provide you with the fastest possible download connectivity.

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System Requirements for ZipForm 5.0

  • PC Compatible Pentium or higher processor
  • Microsoft Windows® version 95(SR2),98,Me,NT,2000
  • Microsoft Internet Explorer 4.01 or higher
  • 64 Megs of R.A.M.
  • 100MB available drive space
  • Mouse
  • 3 1/2" floppy drive
  • CD-Rom Drive
  • VGA or higher monitor
  • Any printer that can be configured with Windows print manager
  • Optional: 14.4k or higher modem with Internet access

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Instructions to Fix Tampering Detected Error for ZipForm® 5.0

1) If you go to START, SETTINGS, CONTROL PANEL, REGION SETTINGS, it should read ENGLISH ( United States) then go to the DATE tab.

2) In the SHORT DATE STYLE it should read: MM/dd/yyyy

3) The DATE SEPARATOR should read: /

4) Click on APPLY and OK

Go back into the program and the situation should be OK. If not Click Here

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"Invalid Redemption Code" when attempting to "Authorize Via The Internet" during the installation process.

The redemption code is in one of the following 2 formats depending on when you purchased your product:

X 9 9 9 X 9 9 9 9 X

X=Alpha Character (A-Z)
9=Numeric Digit (1-9)

OR

X 9 9 9 9 X 9 9 9 X

X=Alpha Character (A-Z)
9=Numeric Digit (1-9)


* Please pay close attention as letters such as "O", "I" and "Z" are often interpreted as numbers "0", "1" and "2" respectively. If you are receiving this error, there is a about a 99% chance that you are typing in the redemption code incorrectly.
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If I choose not to upgrade to ZipForm® 5.0, will I be able to receive ZipForm® 4.0 Form Updates?
ZipForm® 5.0 Form Updates will not work with previous versions of ZipForm®.
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How long will technical support be available for ZipForm® 4.0?
Until the end of your license agreement.
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How long will ZipForm® 4.0 be on the market?
Distribution of ZipForm® 4.0 will be discontinued on the ZipForm® 5.0 launch date.
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When I upgrade to ZipForm® 5.0, will I lose any ZipForm® 4.0 data?
Versions 5.0 and 4.0 are completely independent software; one will not overwrite the other.
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Will I be able to access my 4.0 transaction files after my subscription expires?
ZipForm® 5.0 is engineered to embrace the most current and future changes in technology. Unfortunately, as a result of this 4.0 transaction files will not open in version 5.0.
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I just installed the program and I don't know the User Name or the Password.
The default User Name in ZipForm® 5.0 is "Master". (Capital "M" and lower case "aster" and no quotes).

The default password in ZipForm® 5.0 is "password". (must be lower case and no quotes).

Note: For security reasons, we recommend that you personalize the User Name and Password. As with any software program, keep a copy of your User Name and Password in a secure place in case you forget what they are. See the Users Manual or the Help File for more information.
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Can I put my contact information from ACT!® into ZipForm® without having to type it in?
ZipForm® is programmed to accept data from Microsoft® Outlook®. Therefore, if you can import the data into Microsoft® Outlook®, you can then import into ZipForm® from Microsoft® Outlook®. See the Microsoft® Outlook® Help File for information on importing data from other software program.
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Can I Email forms using America Online (AOL)?
AOL does not support MAPI (Mail Application Protocol Interface). In order to send a transaction via email the transaction must be saved as a file to your desktop and then emailed as an attachment. Receiver must have the ZipForm 5 viewer.

For more information concerning Emailing transactions or forms within a transaction, please consult the ZipForm® 5.0 Help File, or, the User's Manual and the Appendix to the Manual.
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Why does the program show that my ZipForm® 5.0 program is going to expire?
30 days prior to your expiration date, you will be notified that your library is going to expire in a specific number of days. These messages will appear each time you open a form and cannot be turned off.
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We have more agents than computers in our firm. Will ZipForm work for us?
ZipForm® 5.0 is designed to be used by multiple Users. Each agent may be assigned individual User Names and Passwords. Individual transactions may also be password protected. Installing the Multi-User version will restrict each agent to one computer. The Network version will allow your agents to use any available workstation.
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Will ZipForm® run off an application server? Just exactly how does the network installation work?
The Network version of ZipForm® 5.0 may be installed on the application server. Each workstation stores transaction files on the server under the User Name. Each User Name may have its own Password, and each transaction file may also be password protected. Users have access to their files, and theirs only, from any workstation on the Network. Specific workstations may be blocked from using ZipForm®, too. Contact your local association for pricing information on the Network version.
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On how many computers can I install ZipForm® on with one license?
A Local Installation (or, non-networked) edition of ZipForm® has three Installs. These Installs are intended for one desktop or office computer, one laptop or home computer. The third installation is intended to be reserved in case of a hardware failure. You may use these Installs at your own discretion provided you understand and assumes any risk associated with Installs outside these perimeters.
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Is it possible for me to bypass the initial logon screen?
Yes. By activating Auto Login you bypass the login screen. By activating Auto Load Last Transaction At Login, you bypass the Transaction Wizard. See User Settings in the Help File for more information.
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How often and why do forms change?
Forms are reviewed and revised on a continual basis. Legislative action or court decisions that affect the liability of REALTORS® will require immediate revisions. We recommend that you check for form updates on a regular basis.
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How often should I visit this site to update my contract and forms?
You should visit this site at least once a month or whenever you are directed to do so by ZipForm Technical Support.
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Why does the word "SAMPLE" print on all my forms?
You may be using a Demo version of ZipForm®. Select About… from the Help menu of the Menu Bar. Locate the Serial Number in the lower left corner of the dialog box that appears. If the number is zero (0), you are using a Demo version. Contact ZipForm® Technical Support if you suspect an error has been made when you ordered your software.
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Can I save a transaction on a floppy disk?
Yes. Select Save Transaction as… from the File menu of the Menu Bar. Select the Floppy Drive from the Save As window. See Copy A Transaction To A Floppy Disk in the Help File for more information.
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When I attempt to open up a forms library, there are NO LIBARIES installed!
In rare instances, some machines would not install your forms library correctly. This problem has been corrected in program version 1.0p and above. Please download the latest available patch and install it to correct the problem from our support and updates section.
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How can I make the text easier to read?
The default setting for ZipForm® is Scale Width, meaning the displayed form is scaled to the width of the Main Screen window. Verify that the Main Screen window is maximized by opening the Window Display menu located to the left of the File menu on the Menu Bar. If the Maximized setting is grayed out, the window is maximized. You may also change the size of the display by opening the Zoom menu of the Toolbar and select a percentage higher than 100%. When you open ZipForm® again, the Zoom setting will return to Scale Width.
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What does the "Tampering Detected" warning mean?
This warning will appear when someone has attempted to illegally modify the ZipForm® program. You will have to reinstall ZipForm®. Reinstalling ZipForm® will not affect your transaction files. If you have used all three of your installations allowed for each license, you must purchase another license.
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When I print my forms, they appear to be missing text at the bottom or the right side of the page.

There are 2 common solutions that generally work for this problem.

Solution 2: The most successful generally is installing a "Generic" Print Driver for your printer. For "LaserJet" type printers (Non-Inkjet), we recommend installing a LaserJet III print driver and try printing the same form that you were having problems with. With "Deskjet or Inkjet" type printers, we recommend installation the basic "HP DeskJet" driver and then try perinting the same form that you were having problems with. Another possible solution, may be that your system is missing fonts that come standard with Microsoft Windows(R). If you are unfamiliar with installing print drivers on your computer, please consult a professional or your printer manufacturer.

Solution 2: RE FormsNet designs all forms using fonts that are installed as part the Standard Microsoft Windows Setup. If somehow these fonts are missing on your machine, a subsitute font will be used by your system. You may need to re-install Windows if the first solution is not working correctly. If you are unfamiliar with Installing/Reinstalling Windows, please consult a professional.
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When I print my forms, all the information on the contract prints out correctly, but the information I typed in on the blank fields or checkboxes are not printing.

Many association's have RE FormsNet's design department program the "Data fields" or "Variable information" that prints on your specific contracts so that they print in "Blue" if you have a color printer. If you have black & white printer, your fields will automatically print in black. If you do have a color printer, and nothing is printing on the datafields, check your color ink cartridge to make sure you have blue ink. If you are certain that you have blue ink, then you may need to adjust some of the color settings on your printer. Please contact your printer manufacturer if you are unfamiliar with changing your printer color options for your printer. Most print drivers for your printer will also allow you specify that you want to print in black & white only.

NOTE: The ZipForm 5 program does not allow you to change the color of the datafields within the program itself.
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