• ZipForm®Concierge is an added value service offered by ZipForm to assist Agents and the moving consumer with their home utility service connection requirements when they move. ZipForm®Concierge is powered by ConnectUtilities.

2. Is there a cost?

• There is no charge to the REALTOR® and there may be a charge to the consumer. In 90 % of the cases, there is no charge, but in certain situations depending upon what services are ordered, a $19.95 convenience fee may be charged. No fee will be applied without the consent of the consumer.

3. What if my client does not get the "invitation" email?

• You can direct your client to log in directly at www.zipformconcierge.com. An "invitation" email is normally received within 2 hours of when a REALTOR® sends the request from ZipFormOnline.

4. How does the program work?

• When logged in to ZipForm®Online simple go to the transaction of interest and select the Other-Partners action from the Action drop down list. Then simply click on the ZipForm®Concierge link and click the Send Data button. Once submitted your customer will immediately receive an introductory email on how to complete their utility connection request.

5. What services are available in my area?

• Power, Gas, Phone, Cable/Satellite, and Internet are available everywhere in the US. To find out what specific service providers are available in my area. Please visit www.zipformconcierge.com and type in your zip code.

6. What is the customer's experience?

• As soon as Send Data Button from the Other-Partners Action pull down list is selected the customer will receive an email (see image below) welcoming them to ZipForm®Concierge that will also provide detailed instructions on how to complete their utility connection request.
  
  
  
  
• The customer will log onto www.zipformconcierge.com and actually select the services (phone, power, gas, cable, internet, newspaper, etc.) that they wish to request to be connected at their new home.
• Once an order is received, a ConnectUtilities Customer Service Representative (CSR) will monitor the order to make sure that it is successfully accepted by the selected service providers.
• On occasion, a CSR may need to contact the customer to verify information. The CSR will attempt to contact the customer via email so that a record of the communication is kept for future reference.
• At times, the service provider may request to speak directly to the customer for verification of submitted information or to request additional information. The service provider may attempt to contact the customer either by email or by phone.
• After the order has been accepted and completed by the service provider, the customer is sent a confirmation email containing all necessary account information pertaining to that service provider.
• If an order is rejected by a service provider, the customer will receive an email confirming that the request was “unserviceable”. The email will contain an explanation of why the order was rejected with instructions (and contact numbers) as to what the customer will need to do to complete the order.

7. What utilities/services are available?

• In most areas, ConnectUtilities can schedule the connection, disconnection, or transfer of a customer's home telephone, electricity, gas, cable, Internet, and newspaper services. Additional services are added regularly.
• There are currently no water/sewer/trash service providers within The ConnectUtilities Network. Customers must contact these providers directly to schedule their services.

8. Are water and sewer service request available?

• Not at this time. The ConnectUtilities Network does not currently have any water/sewer/trash provider partners who will accept a request from CU on behalf of the customer. The customer must contact the water/sewer service provider directly to schedule this service.

9. What does “Unserviceable” mean?

• If ConnectUtilities is unable to complete an order the customer's request for that service will be returned as “Unserviceable”. The “unserviceable” confirmation email will contain the reason why the order cannot be completed as well as instructions and contact numbers for the customer to complete the order directly. Examples of why an order would be unserviceable are outstanding balance, unknown address, wrong service provider selection, amongst other. Again, “unserviceable” email confirmations will contain the reason why the order cannot be completed.

10. Can services be connected or disconnected the next day?

• They cannot. Most providers in The ConnectUtilities Network require at least 4 business days notice to schedule service connects, disconnects or transfers.
• If a customer requires services sooner than the required 4 day lead time, he/she will need to contact the service provider directly. Most providers can schedule services next (business) day by speaking directly to the customer via phone.

11. Will you call me and/or my customer once the order is completed?

• Not at this time. The ConnectUtilities Network is a web service. All communication and confirmations are sent via email. The emails are sent to one email address only.
• Note: Since all communication is sent via email, it is very important that a valid email address is provided.

12. Who should we contact if we have questions or comments?

• You can reach a ConnectUtilities Customer Service Representative by emailing support@connectutilities.com.
  

13. Who is ConnectUtilities, Inc.?

• ConnectUtilities, Inc. maintains the Nations largest network of utility and home service providers. ConnectUtilities, Inc. has been helping movers shop, request, and connect their home services since 2002. Today, ConnectUtilities has over 40,000 service offerings and has successfully connected hundreds of thousands of customers and services with a 99.9% success rating.

( Click here to view the Concierge tutorial )